Frequently Asked Questions
1. Who are we?
Cássila Sarzi Dolman - The Founder
Born in Brazil, she has spent most of her life in the UK where she concluded her studies and worked as a Commercial lawyer for many years. She lives in London with her husband and young children, a place which she loves deeply. She has also lived in Paris where she maintains strong connections to this day. Her passions include: firstly and unconditionally, her family, followed by languages, tennis, pilates and travelling.
Cass’s determination to redefine luxury and celebrate the essence of craftsmanship and social responsibility is at the heart of Lachesis London. Her dedication to curating a collection of superior quality products while promoting sustainability and philanthropy reflects her belief in fashion as a means of empowerment and positive impact.
2. What is Lachesis's story?
The story of Lachesis London takes root in a conversation between friends who shared a strong interest for both fashion and entrepreneurship.
The vision behind Lachesis’s creation is to bring a new narrative for luxury fashion and to create a platform where luxe is embraced and celebrated in a new way.
Nowadays, the concept of luxury is no longer associated exclusively to mainstream brands, it has a much broader meaning and transcends the traditional parameters: it embraces craftsmanship (time is the most precious commodity of the modern world!), superior quality, design empowerment and social and environmental responsibility. And it was based on these elements that Lachesis London was created.
The name Lachesis, pronounced la.kuh.suhs,finds its origin in Greek mythology where it represents one of the trio of goddesses shaping destinies. Aptly chosen, it symbolises the powerful hand of fate that orchestrated connections and reunions, paving the way for the birth of Lachesis London.
Lachesis London is a concept online store of high end and exquisite products of superior quality which have been carefully curated from different parts of the globe. It champions craftsmanship, beauty, design and exclusivity through working with suppliers aligned with our company’s Corporate Social Responsibility and who place philanthropy and sustainability at the heart of their businesses. Just like we do.
3.What do we stand for?
We strong believe that time is the most precious commodity of the modern world. We embrace craftsmanship, luxury, beauty and Corporate Social Responsibility and place philanthropy, sustainability and charitable causes in the heart of our business.
4. What is behind the current product selection on offer?
The first selection of products for the launch in the Summer 2023 is mainly from the Founder’s native country, Brazil. Cass wanted to show to the world the beautiful and incredible talent that her country has to offer. As the launch of Lachesis London coincided with the Summer in Europe, most of the products initially curated had this Season in mind: hats, cover ups, bikinis, swimming costumes, handicraft chic bags and beach ballerinas.
We plan on bringing more beautifully designed products to Lachesis London to you all very soon, from Brazil and other parts of the world. If you have any comments or would like to share anything with us on our current collections, please get in touch on email@example.com
Your opinion is extremely important to us and we value our customer's views a great deal!
5. What to do if I want to return my product?
We believe that you will love your purchase which has been carefully curated for you but in case you want to return, you have 28 days after receiving your item to return. Details on how to do so can be found on our Exchange and Returns Policy here: https://lachesis.london/pages/refund-policy
6. Shipping & Delivery
Standard Delivery - (3-5 working days from dispatch) normally £7.95.
For purchases costing above £150, delivery will be free of charge.
For purchases of products costing over £350 we will organise free of charge shipping via Royal Mail Special Delivery Guaranteed services.
Please note that orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day for next day delivery.
All UK deliveries are sent via DPD. For any items that fail to be delivered, a card will be left and the item returned to the local DPD depot for personal collection or redelivery. Any items not collected within 3 weeks will be returned to Lachesis London and you will be liable for the cost of any postage charges of the return.
We appreciate that you may not always be at home to receive a delivery, and as such we offer the option of delivery to an address other than your registered payment card address. See delivery address option when processing your order at payment stage.
Once your order has been confirmed the delivery address cannot be changed, for security purposes.
Please note all delivery times are subject to product availability and credit card authorisation.