Frequently Asked Questions
1. Who are we?
Cássila Sarzi Dolman - The Founder
While forging a very successful legal career, Cass always knew that entrepreneurship was a path she would pursue one day. Born in Brazil, she has spent most of her life in the UK, where she concluded her studies and worked as a commercial lawyer for many years. After returning to the corporate world following the birth of her children, Cass realized that the demanding dynamic of her career did not align with her new life and family responsibilities. Her long-held desire to set up her own business could no longer be ignored.
Cass was determined to create a business that made a difference, one that would have a strong, positive impact. This vision led to the founding of Lachesis London, where Cass’s dedication to redefining luxury and celebrating the essence of craftsmanship and social responsibility is at the heart of the brand. Her commitment to curating a collection of superior quality products while promoting sustainability and philanthropy reflects her belief in fashion as a means of empowerment and positive change.
Living in London with her husband and young children, a city she loves deeply, Cass balances her family life with her entrepreneurial pursuits. Her family is her passion, and she cherishes spending time and engaging in her children's many activities. Her very busy schedule includes regular exercise, volunteering, and, of course, running Lachesis London, where her vision and leadership continue to inspire and make a difference.
2. What is Lachesis's story?
The vision behind Lachesis London’s creation is to bring a new narrative for luxury fashion and to create a platform where luxe is embraced and celebrated in a new way.
Nowadays, the concept of luxury is no longer associated exclusively to mainstream brands, it has a much broader meaning and transcends the traditional parameters: it embraces craftsmanship (time is the most precious commodity of the modern world!), superior quality, design empowerment and social and environmental responsibility. And it was based on these elements that Lachesis London was created.
The name Lachesis, pronounced la.kuh.suhs,finds its origin in Greek mythology where it represents one of the trio of goddesses shaping destinies. Aptly chosen, it symbolises the powerful hand of fate that orchestrated connections and reunions, paving the way for the birth of Lachesis London.
Lachesis London is a concept store of Brazilian-inspired ethical and sustainable luxury fashion accessories. It champions craftsmanship, beauty, design and exclusivity through working with suppliers aligned with its company's mission and who place philanthropy and sustainability at the heart of their businesses.
3. What do we stand for?
We strongly believe that time is the most precious commodity of the modern world. With that in mind, embracing craftsmanship and having a product in our collections which took the necessary time to be created by the hands of talented artisans and designers is in itself a concept of luxury. We are all for slow fashion, high quality products and longevity and do not favour mass production or waste.
We believe in individuality and design empowerment and want to bring you beautiful, creative, exotic, high quality fashion and accessories - all inspired by the wonderful talent Brazil has to offer.
We stand for sustainability, social responsibility and philanthropy and these are essential factors in the way we do business.
4. Shipping & Delivery
Shipping to the UK
Standard UK Delivery: 3-5 working days from dispatch, free.
For purchases of products costing over £350, we will organise free of charge shipping via Royal Mail Special Delivery Guaranteed services for deliveries in the UK.
Please note that orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day for next day delivery.
All UK deliveries are sent via Royal Mail Services. For any items that fail to be delivered, a card will be left and the item returned to the local Royal Mail depot for personal collection or redelivery. Any items not collected within 3 weeks will be returned to Lachesis London and you will be liable for the cost of any postage charges of the return.
We appreciate that you may not always be at home to receive a delivery, and as such we offer the option of delivery to an address other than your registered payment card address. See delivery address option when processing your order at payment stage.
Once your order has been confirmed the delivery address cannot be changed, for security purposes.
Please note all delivery times are subject to product availability and credit card authorisation.
Shipping to the USA
Standard Delivery may take between 2-11 working days, cost US$20 for parcels up to 2Kg.
All USA deliveries are sent via Royal Mail International Tracked Services. Please note that customs, duties, taxes and handling charges may apply and these will be the customer's responsibility.
Once your order has been confirmed the delivery address cannot be changed, for security purposes.
Please note all delivery times are subject to product availability and credit card authorisation.
5. What to do if I want to return my product?
We believe that you will love your purchase which has been carefully curated for you but in case you want to return, you have 14 days after receiving your item to return. Details on how to do so can be found on our Returns and Refund Policy here: https://lachesis.london/pages/refund-policy