We value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information and this is detailed in our Privacy Policy.

Our Policy is designed to reflect the high standards established by the General Data Protection Regulation (GDPR), a set of laws passed in the European Union.

We respect your personal data and do not sell it to third parties. We have also tried to simplify language to make our privacy statement easier to read and understand.

What is GDPR?

GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data.

What is the purpose of this Privacy Statement?

This privacy statement explains how Lachesis London looks after your personal data in connection with our services and products and in accordance with applicable legislation intended to protect your personal data, including the General Data Protection Regulation. We also explain what your rights are.

By providing your personal data you acknowledge that we will only use it in accordance with this Privacy Statement.

This statement applies where Lachesis London acts as the Data Controller, which is where we are responsible for deciding how we hold and use your personal data.

It is important that you read this statement together with any other privacy notice we may provide on specific occasions, so you are aware of how and why we are using your personal data.

What Personal Data does Lachesis London collect about you?

Personal data means any information about an individual from which that person can be identified.

In order for Lachesis London to provide our products and services, we may collect the following types of Personal Data:

• Name
• Email address(es)
• Delivery address
• Phone Number
• IP address(es)
• Data provided by cookies and other similar technologies

Why does Lachesis London need your information?

Lachesis London uses data to provide you with the best experience from the products and services that we offer, which includes using data to improve and personalise your experiences.

We also use your Personal Data to communicate with you, for example, informing you about new products availability, product delivery and other types of updates.

How will we collect your Personal Data?

We may collect Personal Data from you in a number of ways, depending on the product, service or event, including:

• Information you give us: You may choose to provide us with your Personal Data by one of the following methods:
  • Submitting a form through the website;
  • Registering for a product subscription;
  • Corresponding with us by phone, email, letter or other means;
  • By participating in feedback or surveys or by providing your contact details offline.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

You may also refer to Google’s privacy policy here in relation to any analytics that we may use. https://support.google.com/analytics/answer/3379636?hl=en

Where does Lachesis London store your data?

Lachesis London works with Klaviyo as our Data Processor to process and securely store your data. Their privacy policy is accessible here. They will only use your data in accordance with your agreement with our policy. 

How do we ensure the security of your personal data?

With Klaviyo, we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to employees of Lachesis London who have a business need to access or use your information.

Does Lachesis London sell or share your personal data with third parties?

Lachesis London does not, by default, sell or share your Personal Data with third parties. Where there are exceptions to this, you will be clearly notified, and we will request your explicit consent to do so.

We may process and share your Personal Data that we hold about you without your knowledge or consent where this is required or permitted by law.

Transferring information outside of the European economic area (EEA)?

Lachesis London does not typically transfer your Personal Data outside of the EEA.

We take your security of your Personal Data very seriously and always ensure that the appropriate safeguards are in place to protect your Personal Data and fundamental freedoms.

Your rights in connection with your Personal Data

You can ask us to do certain things with your Personal Data such as provide a copy of it, correct it or even delete it. There may be occasions where we cannot comply with a request, and we will tell you if this is the case and give our reasons. This will usually be for legal or regulatory reasons.

Under certain circumstances you have the right to:

Request access to your Personal Data: This is also known as a Subject Access Request. This enables you to confirm whether we hold and process your Personal Data and receive a copy of the Personal Data we are processing and certain information about how we use your Personal Data.

Request correction of the Personal Data we hold about you: This enables you to have any incomplete or inaccurate information we hold about you updated.

Request the removal of your Personal Data: This is also known as the Right To Erasure. You can ask us to delete or remove your Personal Data where the processing is no longer necessary, or where you have withdrawn consent, or the processing is unlawful. However, in some cases, if we have another legal basis or legitimate interest for processing your Personal Data, we may not be able to comply.

Object to the processing of your Personal Data: You have the right to object to us processing your Personal Data where we are doing so:

• Based on our legitimate interest
• For direct marketing purposes

Please note that by exercising this right, it is possible that Lachesis London will no longer be able to continue to provide its products or services or administer its contact with you.

Request the transfer of your Personal Data to another party: In certain circumstances, you may ask us to transfer your Personal Data to a third party.

It is important that the Personal Data that we hold about you is accurate and current. Please keep us informed if your Personal Data changes.

How long do we keep your Personal Data?

Lachesis London will retain your Personal Data for as long as necessary to provide products and other updates to fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations and resolving disputes and enforcing our agreements.

Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.

Changes to this Privacy Statement

Lachesis London reserves the right to update this Privacy Statement at any time. We may notify you in other ways from time to time about the processing of your Personal Data. You should check our website at www.lachesis.london periodically to view the most up to date Privacy Statement.

Contact us if you would like more information on GDPR, our privacy policy or your personal information.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@lachesis.london or by mail using the details provided below:

FAO Data Controller 

Lachesis International Ltd

128 City Road

EC1V 2NX

London

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify and any other vendors or suppliers as required for the conducting of our business and delivering of our services to you (the “Vendors”). 
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and Vendors.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Customer support information
• Purpose of collection: to provide assistance to customers 
• Source of collection: collected from you. 
• Disclosure for a business purpose: shared with our processor Shopify and our Vendors where applicable.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

            We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/ 

Last updated: 01 June 2023