Returns and Refund Policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once a request for return is received and acknowledged by us, we must receive the product within 14 days and in a saleable condition. Anything outside of this period constitutes a final sale and does not qualify for returns;
For UK Returns: please note that the cost of shipping label for returning unwanted items will be borne by the customer and a £4.95 processing fee will be charged.
For Non-UK/International Returns: please note that customers returning orders from outside the UK are liable to pay any return postage costs. Kindly ensure that the parcel is clearly marked “returned goods” and it includes its import declaration stating an accurate description of the goods and their quantity and value.
To be eligible for a return, your item must be in the same condition that you received it, new, unworn or unused, with tags still attached and in its original packaging. You’ll also need the receipt or proof of purchase.
We cannot accept return of sales items or damaged goods. If an order arrives damaged, please inform us at contact@lachesis.london immediately, showing proof of damage.
To start a return, contact us at returns@lachesis.london
We will send you a Return Shipping Label link, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
Lachesis London
FAO Choice Fulfilment Services LTD
Airport Business Centre
10 Thornbury Road
Rear Loading Bay
Estover
Plymouth
PL6 7PP
Please note that we cannot accept responsibility for goods that fail to reach the provided address for return. Therefore, we recommend that you use the Return Shipping Label provided.
We monitor the number of returns made by customers and continued returns in breach of our T&Cs will be flagged and may, at our discretion, lead to future returns being refused.
You can always contact us for any return questions at returns@lachesis.london
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
There is no cost to exchange your purchase, although if you are based outside the UK, taxes and duties may be applicable, which will be responsibility of the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Shipping charges and applicable taxes related to the return are non-refundable. Please note it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at returns@lachesis.london